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Asco Lights offer all customers our Price Promise as we are confident that we will not be beaten on price

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Asco Teams Up With ITV

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Customer Comments

"Just wanted to say how impressed I am with the service I received from you guys. The ceiling light looks fantastic in my lounge and was delivered as promised within 3 days and cheaper than any other website!"
June Taylor (Birmingham)

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Dimmable GU10 LED Light Bulbs

Dimmable GU10 LED Light Bulbs

FAQs

We appreciate all forms of feedback. Asco realizes the importance of keeping our customers happy with our services therefore would like to hear your comments so please contact us about and let us know how you find the layout and the use of the website.

Q. Do you have a catalogue?

A. Yes. Asco's lighting catalogue provides a large selection of the finest and most impressive designs in lighting available from a variety of world-wide sources. The catalogue incorporates a range of styles and trends which enables you to select lighting of your own personal choice to enhance and compliment any room setting. The catalogue presents over 350 pages of contemporary and traditional lighting images along with their descriptions and dimensions. Click here to request a copy of the catalogue

Q. How safe is it to give my credit card details online?

A. Shopping with Asco is so safe because our secure server software encrypts your credit or debit card number and converts it into bits of code that are then securely transmitted over the Internet. If your bank or card issuer does hold you liable for any of the £50, Asco Lights will cover the entire liability to you, up to the full £50. Asco Lights will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Asco Lights while using the secure server. If you still prefer not to send your credit or debit card number over the Internet you can print out our order form and fax it to us on 08701 20 15 56 or place your order by telephone on 08701 20 15 52.

Q. How can I place an order?

A. You can place an order by the following 3 steps:
1. Clicking on the add button next to the particular product(s) you wish to purchase.
2. Click on the "Checkout" button which takes you to our order form.
3. Enter your personal information and credit card details and submit your order via our secure server.
Alternatively you can print out the order form and fax it to us on 08701 20 15 56. You can also call us on 08701 20 15 52 or email us at sales@ascolights.co.uk to place your order.

Q. What methods of payment do you accept?

A. We accept Visa, Switch and Master-Card. You can also pay us by cheque and bank or building society cheques (please make all cheques payable to Asco)

Q. Do Asco Lights' prices include VAT?

A. All prices quoted by us include VAT at 17.5%

Q. What happens if I cancel my order?

Orders may be cancelled at any time before delivery for a full refund. Please contact us immediately on 08701 20 15 52

Q. What is Asco's delivery policy?

A. Asco charge £6.95 for postage and packaging on all orders with no minimum order value. Goods are transported directly to your required destination. Products can also be sent internationally.

Q. When can I expect my order?

A. If goods are in stock and the order is placed before 11am we will dispatch your order the next working day. Delivery can otherwise take longer depending on product availability.

Q. What if my delivery contains damaged goods?

A. This happens infrequently, but sometimes gifts sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 08701 20 15 52 and we will arrange for the damaged product to be collected and new products to be despatched out to you immediately.

Q. How do I contact Asco Lights?

A. Asco Lights can be contacted by E-mail: sales@ascolights.co.uk or Telephone: 08701 20 15 52. Our customer service centre operates between:
Monday-Saturday 8.30 – 6.30pm
Sunday 9.00-5.00pm

Q. What if I have a complaint?

A. In the unlikely event that you do not enjoy your experience of shopping with us, please contact us and we will acknowledge your complaint and do our very best to resolve it soon as possible.

Q. Privacy Policy

A. We are committed to protecting your privacy. We use all information that we collect about from lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:
1. Your Name
2. Address
3. Phone Number
4. Credit/Debit Card Details

You can check the information that we hold about you regularly by emailing us. If you find any inaccuracies we will correct it promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about our privacy policy please contact us.

Q. Do Asco Lights have a returns policy?

Yes. There is a 7 day money back guarantee on all products that you find unsuitable. If the goods are unsuitable and need to be returned, Asco will not collect goods free of charge, customer has to pay to send goods back to Asco in same condition as received. This must be done within 7 days of receipt of the order. The goods need to come back to Asco by registered means to ensure Asco sign for the parcel .The customer has to call Asco prior to return of goods to get an authorisation number. Do not write on the outside of the box. You will only receive a refund for the total value of goods and not the carriage charge.

Q. What is your service policy?

A. We've put our years of experience in the retail business by selecting high quality products that should not require any warranty service. However, if you do have a problem, we will contact you and arrange collection and despatch of replacement goods or a FULL refund - no questions asked.