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Asco Lights offer all customers our Price Promise as we are confident that we will not be beaten on price

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Asco Teams Up With ITV

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Customer Comments

"Just wanted to say how impressed I am with the service I received from you guys. The ceiling light looks fantastic in my lounge and was delivered as promised within 3 days and cheaper than any other website!"
June Taylor (Birmingham)

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Dimmable GU10 LED Light Bulbs

Dimmable GU10 LED Light Bulbs

Delivery Policy

Q. What is Asco's delivery policy?

A. Asco charge £5.95* for postage and packaging on all orders with no minimum order value. Goods are transported directly to your required destination. Products can also be sent internationally. * Please Note: the delivery charge to Northern Ireland is £25 and to Southern Ireland £35.

Q. When can I expect my order?

A. If goods are in stock and the order is placed before 11am we will dispatch your order the next working day. Delivery can otherwise take longer depending on product availability.

We always do our best to keep you up to date regarding the status of your order at all times. We will email you once your order has been processed and let you know when you can expect delivery. If an item is unavailable for any reason we will offer you the option of a refund, a replacement or of keeping the item on back order.

Please note: please do not book your electrician until you have received delivery of your order. Asco will not bear any electrician costs if you have booked an electrician and not received your lights.

Q. Which Courier Companies do you use?

A. We use Interlink Express and Fastways for all of our deliveries.

Q. Can I track my order?

A. Yes. When your parcel leaves our warehouse you will be sent an e-mail informing you of the dispatch and date of arrival.  On this e-mail you will also be given a tracking number and a link where you can actually track where your parcel is at any given time and make any changes to the arrival date or address.  We also have the option of sending you a SMS on your mobile.  We want to make the shopping experience at Asco Lights as stress free as possible and this is why we go that extra mile as we believe keeping the customer informed at all times about their delivery is very important.

We deliver between 9am and 5pm Monday to Friday. If there is no-one in to receive the delivery a card will be left by the courier containing instructions on how to arrange for a re-delivery.

Please note: Interlink will hold the parcel at your local depot for 3 days. It is up to you to contact Interlink to arrange a re-delivery. If you do not arrange re-delivery and the goods come back to Asco Lights you will have to pay the carriage again to have the goods re delivered. Refunds will only be given within the 7 day refund period and only the value of the goods will be refunded, not the delivery charge.

Q. What if my delivery contains damaged goods?

A. This happens infrequently, but sometimes gifts sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 08701 20 15 52 and we will arrange for the damaged product to be collected and new products to be despatched out to you immediately.

If any damaged goods are received, Asco must be notified by telephone within 7 days. Outside the 7 day period Asco will not be held responsible for replacing damaged goods. Outside 7 days goods will have to be replaced at the customers own cost.

Tracking Your Order

Track An Order

Lighting Order Tracking

  • When your parcel leaves our warehouse you will be sent an e-mail informing you of the dispatch and date of arrival.  On this e-mail you will also be given a tracking number and a link where you can actually track where your parcel is at any given time and make any changes to the arrival date or address.  We also have the option of sending you a SMS on your mobile.
  • To track an order by Telephone: 0845 2600 268
  • To track an order by Fax: 0845 2600 269