Before returning any goods to us please contact our customer care department on 0845 2600 268 or by emailing sales@ascolights.co.uk so we can issue you with a returns authorisation number.
Please make sure all goods are returned in their original condition with all the original packaging within 7 days of receiving your order.
Asco Lights will not pay for unwanted goods to be returned. Goods can be returned by courier or registered post, or we can arrange for collection (collection fee to be paid by customer).
Faulty Merchandise
Please notify us within 7 days of receipt of any damages, faults or shortages.
Asco Lights cannot accept responsibility after this period.
Faulty or damaged goods will be replaced or refunded in full in accordance with the customer's requirements. If only part of the item is damaged we will send out a replacement for the part that is damaged or faulty. In the event that a part cannot be sent, the whole item will be replaced. Asco Lights will pay the return delivery costs for any damaged or faulty items.
In the event of faulty goods or missing items Asco Lights will in no way be liable for any related expenses such as electrician's fees, loss of earnings etc.
Refunds
All products carry a 7-day money back policy (see returns policy above). This does not apply to bespoke items or items made to your specification.
The product must not have been installed or modified in any way and must be returned in its original packaging complete with any bulbs and any other parts supplied. (See returns policy).
We have the right to refuse refunds if they do not meet the above criteria.
We only refund the price of the item once it is received by Asco. The delivery charge will only be refunded in the instance of incorrect, damaged or faulty goods received by customer.
Installation
All products supplied by Asco must be installed by a qualified electrician.
All products must be earthed where necessary.
The mains supply must always be isolated prior to installation.
Please note: incorrect installation can deem warranty void. (See warranty).
Additional items such as screws and raw plugs etc are not supplied.
Asco Lights will accept no liability for any personal damages such as electrocution due to improper installation.
Your statutory rights are not affected.
Warranty
All products with the exception of lamps (light bulbs) carry a 1 year return to base warranty.
In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
The warranty applies to electrical components only and is void if deemed that the product has been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.
