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Q. Do Asco Lights have a returns policy?
A. Yes. There is a 7 day money back guarantee on all products that you find unsuitable.
If the goods are unsuitable and need to be returned, Asco will not collect goods free of charge, customer has to pay to send goods back to Asco in same condition as received. This must be done within 7 days of receipt of the order. The goods need to come back to Asco by registered means to ensure Asco sign for the parcel .The customer has to call Asco prior to return of goods to get an authorisation number. Do not write on the outside of the box. You will only receive a refund for the total value of goods and not the carriage charge.
Outside of 7 days strictly no refund will be given to the customer.
Customer has to notify Asco of any damages or incomplete delivery within 7 days of receipt of order.
We only refund the price of the item once it is received by Asco. A refund of the delivery charge will not be given. The delivery charge will only be given in the instance of incorrect, damaged or faulty goods received by customer.
Q. What is your service policy?
A. We've put our years of experience in the retail business by selecting high quality products that should not require any warranty service. However, if you do have a problem, we will contact you and arrange collection and despatch of replacement goods or a FULL refund - no questions asked.
Q. Privacy Policy
A. We are committed to protecting your privacy. We use all information that we collect about from lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
1. Your Name
2. Address
3. Phone Number
4. Credit/Debit Card Details
You can check the information that we hold about you regularly by emailing us. If you find any inaccuracies we will correct it promptly. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about our privacy policy please contact us.
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