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Q. Do you have a catalogue?
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| Q. How safe is it to give my credit card details
online? |
| Ordering and Payment |
Q. How can I place an order?
Q. What methods of payment do you accept?
Q. Do Asco Lights prices include VAT?
Q. What happens if I cancel my order? |
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Q. What is Asco's delivery
policy?
Q. When can I expect my order?
Q. What if my delivery contains damaged goods? |
Q. How do I contact Asco
Lights?
Q. What if I have a complaint? |
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Q. Privacy Policy
Q.
Do Asco Lights have a returns policy?
Q.
What is your service policy? |
| We appreciate all forms of
feedback. Asco realizes the importance of keeping our customers happy
with our services therefore would like to hear your comments so please
contact us about and let us know how you find the layout and the use
of the website. |
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| Yes. Asco's lighting catalogue
provides a large selection of the finest and most impressive
designs in lighting available from a variety of world-wide sources.
The catalogue incorporates a range of styles and trends which
enables you to select lighting of your own personal choice to
enhance and compliment any room setting. The catalogue presents
over 350 pages of contemporary and traditional lighting images
along with their descriptions and dimensions.
Click here to request a copy of the catalogue |
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| Shopping with Asco is so
safe because our secure server software encrypts your credit
or debit card number and converts it into bits of code that
are then securely transmitted over the Internet. If your bank
or card issuer does hold you liable for any of the £50, Asco
Lights will cover the entire liability to you, up to the full
£50. Asco Lights will cover this liability only if the unauthorised
use of your credit or debit card resulted through no fault of
your own from purchases made at Asco Lights while using the
secure server. If you still prefer not to send your credit or
debit card number over the Internet you can print out our order
form and fax it to us on 08701 20 15 56 or place your order
by telephone on 08701 20 15 52. |
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You can place
an order by the following 3 steps:
1. Clicking on the add button next to the particular product(s)
you wish to purchase.
2. Click on the "Checkout" button which takes you to our order
form.
3. Enter your personal information and credit card details and
submit your order via our secure server.
Alternatively you can print out the order form and fax it to
us on 08701 20 15 56. You can also call us on 08701 20 15 52
or email us at sales@ascolights.co.uk
to place your order. |
| We accept Visa,
Switch and Master-Card. You can also pay us by cheque and bank
or building society cheques (please make all cheques payable
to Asco) |
| All prices quoted
by us include VAT at 17.5% |
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Orders may be
cancelled at any time before delivery for a full refund. Please
contact us
immediately on 08701 20 15 52 |
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| Asco
charge £6.95 for postage and packaging on all orders with no
minimum order value. Goods are transported directly to your
required destination. Products can also be sent internationally. |
| If goods are
in stock and the order is placed before 11am we will dispatch
your order the next working day. Delivery can otherwise take
longer depending on product availability. |
| This happens
infrequently, but sometimes gifts sustains minor damage during
shipping or contains a manufacturer's defect. If this occurs,
contact us immediately on 08701 20 15 52 and we will arrange
for the damaged product to be collected and new products to
be despatched out to you immediately. |
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| Asco
Lights can be contacted by E-mail: sales@ascolights.co.uk
or Telephone: 08701 20 15 52. Our customer service centre
operates between:
Monday-Saturday 8.30 – 6.30pm
Sunday 9.00-5.00pm
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| In the unlikely
event that you do not enjoy your experience of shopping with
us, please contact us and we will acknowledge your complaint
and do our very best to resolve it soon as possible. |
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We are committed to protecting your privacy. We use all information
that we collect about from lawfully (in accordance with the
Data Protection Act 1998) and according to the Which? Web Trader
Code of Practice.
We collect information about you for 2 reasons: firstly, to
process your order and second, to provide you with the best
possible service.
The type of information we will collect about you includes:
1. Your Name
2. Address
3. Phone Number
4. Credit/Debit Card Details
You can check the information that we hold about you regularly
by emailing us. If you find any inaccuracies we will correct
it promptly. If we intend to transfer your information outside
the EEA (European Economic Area) we will always obtain your
consent first. If you have any questions/comments about our
privacy policy please contact us.
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Yes. There is a 7 day money back guarantee on all products
that you find unsuitable. If the goods are unsuitable and need to be returned, Asco will not collect goods free of charge, customer has to pay to send goods back to Asco in same condition as received. This must be done within 7 days of receipt of the order. The goods need to come back to Asco by registered means to ensure Asco sign for the parcel .The customer has to call Asco prior to return of goods to get an authorisation number. Do not write on the outside of the box. You will only receive a refund for the total value of goods and not the carriage charge. |
We've put our
years of experience in the retail business by selecting high
quality products that should not require any warranty service.
However, if you do have a problem, we will contact you and arrange
collection and despatch of replacement goods or a FULL refund
- no questions asked.
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