A. If goods are in stock and the order is placed before 11am we will dispatch your order the next working day. Delivery can otherwise take longer depending on product availability.
We always do our best to keep you up to date regarding the status of your order at all times. We will email you once your order has been processed and let you know when you can expect delivery. If an item is unavailable for any reason we will offer you the option of a refund, a replacement or of keeping the item on back order.
Please note: please do not book your electrician until you have received delivery of your order. Asco will not bear any electrician costs if you have booked an electrician and not received your lights.
A. We use Interlink Express for all of our deliveries.
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A. Yes. When your parcel leaves our warehouse you will be sent an e-mail informing you of the dispatch and date of arrival. On this e-mail you will also be given a tracking number and a link where you can actually track where your parcel is at any given time and make any changes to the arrival date or address. We also have the option of sending you a SMS on your mobile. We want to make the shopping experience at Asco Lights as stress free as possible and this is why we go that extra mile as we believe keeping the customer informed at all times about their delivery is very important.
We deliver between 9am and 6pm Monday to Friday. If there is no-one in to receive the delivery a card will be left by the courier containing instructions on how to arrange for a re-delivery.
Please note: Interlink will hold the parcel at your local depot for 3 days. It is up to you to contact Interlink to arrange a re-delivery. If you do not arrange re-delivery and the goods come back to Asco Lights you will have to pay the carriage again to have the goods re delivered. Refunds will only be given within the 7 day refund period and only the value of the goods will be refunded, not the delivery charge.
A. This happens infrequently, but sometimes gifts sustains minor damage during shipping or contains a manufacturer's defect. If this occurs, contact us immediately on 08701 20 15 52 and we will arrange for the damaged product to be collected and new products to be despatched out to you immediately.
If any damaged goods are received, Asco must be notified by telephone within 7 days. Outside the 7 day period Asco will not be held responsible for replacing damaged goods. Outside 7 days goods will have to be replaced at the customers own cost.
